Privacy Policy

Who will have access to my information?

By performing the registration or the purchase process on our website, the User agrees to provide certain personal data to SOUL FREE TRAVEL These data will be incorporated into an automated data file and will be used in order to provide the requested services. Thus, the data will be processed by SOUL FREE TRAVEL and provided to the company providing the services requested by the user (tour, tours, etc.) so that the reservation and provision of services can be carried out.

How can my information be used?

SOUL FREE TRAVEL will use the data provided by the user internally to provide offers and promotions related to the user's profile and interests.

Personal information will be treated with the appropriate degree of protection, taking the security measures legally necessary to prevent its loss, deterioration and provision of access to unauthorized third parties. However, the User must be aware that the security measures related to the Internet are not entirely foolproof.

How does SOUL FREE TRAVEL use my cookies?

SOUL FREE TRAVEL will use cookies when the User browses its website. Cookies are associated only with an anonymous User and his computer and do not provide references that allow us to deduce the User's name and surnames. SOUL FREE TRAVEL cookies cannot read data from your hard drive or read cookie files created by other providers.

SOUL FREE TRAVEL encrypts the User's identifying data for greater security. Thanks to cookies, it is possible for SOUL FREE TRAVEL to recognize registered Users right after their registration, without having to register on each visit to access the airlines and services reserved exclusively for them. The User has the possibility to configure his browser to be notified of the receipt of cookies and to prevent the installation of cookies on his hard drive. Please consult your browser's instructions and manuals to expand this information. To use SOUL FREE TRAVEL it is not necessary for the User to allow the installation of cookies sent by SOUL FREE TRAVEL, and in this case, neither will it be necessary for the User to register each time he accesses the SOUL FREE TRAVEL services.

Can I change or correct my data?

The User can exercise his rights of access and rectification of his personal data by sending a communication to SOUL FREE TRAVEL as responsible for the file, this communication can be carried out by sending an e-mail to the address info@soulfreetravel.com with Security of your Data

Is credit card payment really secure? Our system has one of the most secure technologies in terms of protecting your credit card data, complying with all international standards that legislate on the matter. The SSL system, which we use, encrypts all data making it indecipherable to anyone else, so that payment via the Internet is nowadays even more secure than direct purchase.

What is SSL?

This is the standard Internet security technology, the Secure Socket Layer. This technology applies an encryption system to provide maximum confidentiality for data transmitted over the Internet. Encryption encrypts data in order to prevent illicit entry into the system or the interception of data flowing through the network. So that your data will be encrypted at the sending point and decrypted at the destination point. Therefore, we will only have access to your data in our system. For added security, this data will be stored on a secure server protected by a "firewall" or secure barrier, in continuous surveillance against any attempted breaches.

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FPAYMENT METHODS

On the checkout screen, you must agree with the general conditions, after filling in your email, and later via email send us your full name, city, country and contact cell phone. Select the available options, we accept Credit Card, APPLE Pay, GOOGLE Pay and PAYPAL to finalize your return on your trip with Soul Free Travel.

Payment can be split on a single accepted card but cannot be split across multiple cards.

It is essential to have a secure technology to intermediate your transactions, with this no data is retained in our database, every operation takes place on each platform selected by the customer.

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Cookie policy

SOUL FREE TRAVEL has the SSL system for personal protection and payment data. At SOUL FREE TRAVEL you are our priority, as well as your security, that is why our website uses advanced security technology.

The credit card numbers provided are registered directly in the credit card administrator's database, not allowing SOUL FREE TRAVEL to access this information. When informing the data to the administrator, it performs the transaction verification and returns only if the purchase is released or not. SOUL FREE TRAVEL is not responsible for the card administrator's refusals to approve the purchase.

All data traffic is done with encrypted information, using the SSL (Secure Socket Layer) certificate. Encryption is a means of improving the security of a message or file by shuffling the content so that it can only be read by those who have the correct encryption key to unscramble it. For example, if you buy something on a website, your transaction information (such as address, phone number and credit card number) will usually be encrypted (scrambled) to help keep it secure. Use encryption when you want a high level of protection for your information. In this way, the data sent and received are unable to be intercepted by another person.

SSL (Secure Sockets Layer) is the only and effective way to obtain data security in e-commerce. One of the most used ways of data encryption. It makes the message known only by the two extremes of communication: the sender and the receiver.

When an SSL - Digital Certificate - is installed on the website, the icon of a PADLOCK appears in the browser and the address begins with https: // instead of http: // informing that the data will be encrypted.

Recognizing a page that uses this security system is simple: at its address, the standard internet protocol, HTTP, is replaced by HTTPS, indicating that that information is encrypted.

HTTPS (Hyper Text Transfer Protocol Secure) is the secure version of HTTP (Hyper Text Transfer Protocol). Secure means of data transfer using the https protocol on the internet are required to make secure online transactions, such as banking or online shopping. As a rule, when you want to prevent the information transmitted between the client and the server from being viewed by third parties, as for example in the case of online purchases.

In other words, HTTPS encrypts the session with a digital certificate, using HTTP over SSL (Secure Sockets Layer) used by browsers.

Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to soulfreetravel@gmail.com.

General Conditions
For travelers and members - Last update: 20/08/2022

Introduction and Scope of Services
SOUL FREE TRAVEL provides an online platform with technology for travelers, members and operators to meet online, participate in contests, write reviews, research, compare and book tours, tours and other types of activities. Tours are booked directly from the respective independent tour operator who offers the tour (each of them "Operator"). "Travelers" are travelers interested in booking a Tour. "Members" are people who have completed the SOUL FREE TRAVEL account registration process. Travelers and Members are referred to together as "you".

The "Services" comprise Tour lists created independently by the Operators, at their own discretion and responsibility (each "List"), as well as the Content (as defined below), accessible at www.soulfreetravel.com including its subpages ( collectively, the "Site").

SOUL FREE TRAVEL is acting only as a commercial agent for Operators. SOUL FREE TRAVEL is not a Tours operator, nor a Tours supplier, nor a representative or attorney for an Operator or an insurance company. SOUL FREE TRAVEL sells, resells, provides, manages or controls any transport, tourism or travel services and does not act as an agent for Travelers. The responsibilities of SOUL FREE TRAVEL are limited to exclusively facilitating the availability of the Services and serving as a commercial agent for each Operator.

SOUL FREE TRAVEL has no control over the conduct of Operators, Travelers, MEMBERS and other users of the Services. SOUL FREE TRAVEL CANNOT AND DO NOT CONTROL THE CONTENT IN ANY LISTING OR THE CONDITION, LEGALITY OR FITNESS FOR ANY TOURS. SOUL FREE TRAVEL IS NOT RESPONSIBLE FOR ANY LISTS AND TOURS. RESERVATIONS WITH OPERATORS ARE MADE AT THE RISK OF THE TRAVELER.

Applicability
These terms and conditions ("Terms"), as amended from time to time, apply to all SOUL FREE TRAVEL services. By accessing, browsing or using the Site, the Application and the Services through any platform, you agree to comply with and be legally bound by these terms Regardless of a registration or a particular use or means of access. These Terms govern your access and use of the Site, Application and Services and all Content (as defined below) in relation to SOUL FREE TRAVEL and, where applicable, to Operators. Please read these Terms carefully and also the Privacy Policy and Legal Notice, each of which is incorporated by reference to these Terms.

If you do not fully agree with these Terms, you have no right to obtain information or continue to use the Site, Application and Services. If you act on behalf of a company or other legal entity, you warrant that you have the authority to act on behalf of and bind that company or other legal entity to these Terms. If you are using this website and / or making travel reservations or reservations for another person, you agree to inform that person (s) of the Terms and Conditions applicable to travel reservations and reservations made on your behalf, including all rules and restrictions applicable to them and these Terms of Use.

You agree to be financially responsible for all use of the website (as well as for the use of your account by third parties). You are responsible for any travel reservations and bookings made by persons under your direction or control. You also warrant that all information provided by you or on your behalf or by members of your family when using the website is true, current, complete and accurate. In addition, you also confirm that the Traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false or fraudulent reserve or any advance reserve to demand is prohibited.

Eligibility
The Services are exclusively for people aged 18 or over. Any access to or use of the Services by anyone under 18 is strictly prohibited. By accessing or using the Services, you warrant 18 years or more.

Privacy
The SOUL FREE TRAVEL Privacy Policy applies. Consult them for information and notices about the collection and use of your personal information by SOUL FREE TRAVEL

Reservations and Payments

Traveler bookings with operators

Only the respective Operator, and not the SOUL FREE TRAVEL, is solely responsible for the respective Traveler for honoring all confirmed reservations and providing any Tours booked through the Services. The Operator is also responsible for providing all information legally required to the Traveler.

If you, as a Traveler, choose to enter into a transaction with an Operator for the booking of a Tour, you agree and understand that you will be required to enter into a contract (including releases) only with the Operator and agree to accept any terms, conditions , rules and restrictions associated with this Tour imposed by the Operator and will receive the necessary information from the Operator.

You acknowledge and agree that SOUL FREE TRAVEL is not part of the contract, but only acts as a commercial agent for the Operator and SOUL FREE TRAVEL does not accept any liability arising out of or related to any of its contracts with the Operator, unless SOUL FREE TRAVEL is legally obliged to do so or to fulfill certain information and security obligations towards the Traveler. Operators are asked to confirm or reject a reservation within the specified period (usually within 48 hours of ordering, as determined by SOUL FREE TRAVEL at their sole discretion) or the requested reservation will be automatically canceled. Once your confirmed reservation transaction is complete (including payment), you will receive a confirmation email summarizing your confirmed reservation.

Payments by Travellers
You agree to pay for the “Total Cost” (including the price of the tour and, where applicable, taxes, levies and duties) for any booking requested, in accordance with the pricing terms set forth in the applicable booking page, if such requested bookings are confirmed by the applicable Operator. The availability and price of a Tour can change any time until you have received a booking confirmation.
In case only the deposit is payable at the time of booking or booking confirmation, the balance of payment (i.e., the Total Cost minus the deposit) is due and will be payable as stated in the Operator’s terms according to the booking page.
SOUL FREE TRAVEL in its own discretion collects (through third party payment processors) the Total Cost (as one payment or deposit plus balance payments) for and on behalf of the Operator as its commercial agent. You hereby authorize the collection of such amounts by charging the credit/debit card provided as part of requesting the booking, or by one of the other payment methods as described on the Site or Application.
Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the Brazil or Europe credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the Brazil or Europe.

Booking international travel may be considered to be an international transaction by the bank or card company, since SOUL FREE TRAVEL may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

International Travel
By offering reservations for travel in particular international destinations, SOUL FREE TRAVEL does not represent or warrant that travel to such areas is advisable or without risk. SOUL FREE TRAVEL will not be liable for damages or losses that result from travel to such destinations.
You and any children traveling with you must be in possession of a machine-readable passport valid for 6 months after their trip return date along with applicable visas. It is your sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. In some countries you may be subject to entry (reciprocity) fees and/or departure taxes/exit fees which will be collected at the airports upon entry/departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete.
For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your local consular services. Obtaining and carrying these documents is your sole responsibility. SOUL FREE TRAVEL bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your vacation/holiday related to improper documentation or government decisions about entry.

Health

Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

Traveler Cancellations and Refunds
If the applicable Operator does not confirm the requested booking, or, as a Traveler, you cancel your requested booking before the requested booking is confirmed by an Operator, any amounts collected by SOUL FREE TRAVEL or its third-party payment processor will be refunded to the Traveler within a commercially reasonable time, depending on the selections the Traveler made via the Site and Application, and any pre authorization of such Traveler's credit/debit card will be released.

Once your booking is confirmed by the applicable Operator, the Total Cost of your Tour is subject to the cancellation and payment terms of the Operator. Please carefully read the fine print and important information in the Listing, the booking page and your reservation confirmation for policies as applied by the Operator. A cancellation must be done via your booking conversation page.
If you are advised that your booking is on an 'on request' basis (which is typically the case for tours booked shortly prior to departure), the Total Cost of your Tour is subject to the cancellation and payment terms of the Operator from the moment when you have submitted the booking request. When a tour is 'on request' the Operator needs several business days to ensure that all of the components of the tour package can be confirmed for you. This process may not be interrupted by a request to cancel. So, if the request comes back approved you will be charged for the full amount, and if, as a Traveler, you cancel such a booking, this does not entitle you to any refund. If the Operator cannot confirm your request, you will receive a full refund.


Operator Cancellations and Refunds
If an Operator cancels a confirmed booking made via the Services, a refund of the paid amount for such booking will be made to the applicable Traveler within a commercially reasonable time of the cancellation by the Operator and the Traveler may receive an email or other communication from SOUL FREE TRAVEL containing non-binding suggestions for alternative Listings and other related information. If an Operator cancelled a confirmed booking and you, as a Traveler, have not received an email or other communication from SOUL FREE TRAVEL, please contact SOUL FREE TRAVEL at info@soulfreetravel.com


Promo Codes
SOUL FREE TRAVEL may in its sole discretion offer promo codes from time to time and unless otherwise stated they have an expiry period of 30 days from implementation of the offer. Promo codes can only be used for bookings for tours and on the same basis as outlined above for the SOULFREE Friends with Benefits program. Only one promo code can be redeemed per booking and they may not be combined with travel credits.

Content
All materials and content on the Website, including, but not limited to, images, illustrations, text, audio clips, and video clips, are protected by or consist of copyrights, trademarks, service marks, and/or other intellectual property rights ("Intellectual Property"). The Intellectual Property is governed and protected by United States and worldwide copyright, trademark, and/or other intellectual property laws and treaty provisions, privacy and publicity laws, and communications regulations and statutes. The Intellectual Property is owned or controlled by us or other parties that have licensed to us the right to use their Intellectual Property or the right to market their products and/or services (collectively the "IP Providers").
The Intellectual Property is provided solely for your personal, non-commercial use. You agree to abide by all additional copyright notices, information, or restrictions contained in any material or content on the Site. You may download any Intellectual Property solely for your personal, non-commercial use, consistent with these Terms, provided that you maintain all copyright and other notices contained in such Intellectual Property. You may not copy, reproduce, republish, upload, post, transmit, distribute, and/or exploit any Intellectual Property in any way (including by e-mail or other electronic means) without our prior written consent or that of the IP Providers. Modification of any Intellectual Property or use of any Intellectual Property for any other purpose is a violation of the copyrights, trademark rights, and other proprietary rights. The use of any Intellectual Property on any other site or networked computer environment, or maintaining unauthorized links to the Site, is prohibited by these Terms.
All software, applications, and modules (collectively, "software") used on the Site are proprietary to or licensed to us by other parties ("Software Providers", together with IP Providers, the "Providers"). You may not reproduce, reverse engineer, create derivative works of, reverse assemble or reverse compile, sell, lease, distribute, rent, assign, transfer, or modify any software on the Site. Further, you cannot (i) use any device, software, or routine that interferes or attempts to interfere with the normal operation of the Site; (ii) perform any action that is deemed by us to impose a burden or unreasonable load on our computer equipment; (iii) use any "robot", "spider", or other automatic device (or a program, algorithm, or methodology with similar processes or functionalities), or any manual process or functionality, to monitor, assemble, analyze, index, copy, transmit, distribute, transfer, or link to any of the pages, data, materials, or content available on this Site.
The United States controls the export of products and information. You agree to comply with such restrictions and not to export or re-export the Intellectual Property to countries or persons prohibited under United States' export control laws. By using, copying, or downloading any portion of the Intellectual Property, you are representing that you are not in a country where such export is prohibited; that you are not on the US Commerce Department's Table of Denial Orders or the US Treasury Department's list of Specially Designated Nationals; and that you are not providing access to the Intellectual Property to any person similarly situated.
SOUL FREE TRAVEL may, in its sole discretion, permit you to post, upload, publish, submit or transmit text, graphics, images, video or other materials (“Content”). By making available any Content on or through the Services, you agree that SOUL FREE TRAVEL may use the Content as SOUL FREE TRAVEL at its discretion sees fit in particular on its (mobile) website and app, and in (online/offline) promotional materials and publications. You hereby grant to SOUL FREE TRAVEL a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Content on, through, or by means of the Services. SOUL FREE TRAVEL does not claim any ownership rights in any such Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Content.
You acknowledge and agree that you are solely responsible for all Content that you make available through the Services. Accordingly, you represent and warrant that: (a) you either are the sole and exclusive owner of all Content that you make available through the Services or you have all rights, licenses, consents and releases that are necessary to grant to SOUL FREE TRAVEL the rights in such Content, as contemplated under these Terms; and (b) neither the Content nor your posting, uploading, publication, submission or transmittal of the Content or SOUL FREE TRAVEL's use of the Content (or any portion thereof) on, through or by means of the Services will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. The person who uploaded the Content warrants that the Content shall not contain any viruses, Trojan horses or infected files. You must not store illegal content on the Site and SOUL FREE TRAVEL will monitor the site regularly for such illegal content. Please be aware that if you upload illegal content you could be subject to a fine. Any Content that does not meet the aforesaid criteria will not be posted and can be removed at any time and without prior notice.
SOUL FREE TRAVEL may, in its discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate your access to the Services, and (b) deactivate or terminate your SOUL FREE TRAVEL account. Upon termination SOUL FREE TRAVEL will within a commercially reasonable time pay you any amounts which SOUL FREE TRAVEL is legally obliged to pay you. SOUL FREE TRAVEL does not have an obligation to delete or return to you any Content you have posted to the Services, including, but not limited to, any reviews or feedback.